A Comprehensive Look at On-Site Document Shredding

   

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INDUSTRY-RELATED NEWS

Identity Theft knows no bounds. All businesses, big and small, are vulnerable to this complex and rising crime. Any business or organization that gathers any personal information or account numbers are at risk.  Although businesses have several choices to dispose of confidential information, on-site shredding is, and always will be, the most prudent and convenient method available. Following are some examples of information handling gone wrong.

Miscellaneous

Non-Shredded Disposal

Medical records found not shredded in landfill:

            Billing notices contained personal information

Source: Online. www.thecarolinachannel.com 16 July 2004

Greenville, SC Chris Aiken was taking boxes to the Enoree landfill on Memorial Day weekend when he made a startling discovery. Hundreds of piles of people's personal medical records displaying names, addresses, phone numbers, Social Security numbers, birthdates, race, marital status, religion and diagnosis, were clogged up in the bins.

"It burns me up that something like this could happen," the man said. "Everyone assumes that their records are being safely kept at the doctor's office." The office on the billing notices is that of Dr. Jennings Pressly. According to Pressly, the records were handled by an outside billing company, which reportedly dumped the  paper at the Enoree landfill.

"Simply turning records over to a collection agency to pursue payment is not a violation of HIPAA law," said Attorney Wallace Lightsey. "But if the agent then does something improper, that could run afoul of the federal law."

Senator Ralph Anderson, who serves on the judiciary and medical affairs committee in the South Carolina Senate, said, "I plan to share this information with the Greenville Delegation and also the judiciary staff and to see what we can come up with that will make these people accountable."

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Who’s reading your trash?

Source: Associated Press

A severe windstorm in Millersburg, Pennsylvania, blew confidential and personal trash from a landfill into a neighborhood and adjacent fields. A couple taking a walk after the storm found various types of information, including:

                 A doctor’s prescription, complete with the patient’s name and phone number

                 A MAC card withdrawal slip that showed the complete account number of the person making the withdrawal.

                 A Cellular One monthly phone bill which showed the customer’s name and phone number.

                 A tax form for a New Jersey couple.

                 Cancelled checks from a New Jersey woman, showing her account number.

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Off-Site Shredding

Hospitals, bank sue to get confidential docs shredded

Source: Jacksonville Business Journal

Two local hospitals and a Jacksonville bank had to go to court to force a shredding company to do its job – destroying tons of confidential medical and financial documents.

First Union National Bank of Florida, St. Vincent’s Medical Center, and University Medical Center are all plaintiffs in two lawsuits filed in Duval County Circuit Court against E and T Shredding Protection Inc. All three had hired E and T to remove confidential and other papers from the facilities and to destroy them.

Photographs filed in court show E and T’s building with reams of papers spilling from beneath a partially opened loading dock door. An estimated 12 truckloads of papers from as many as ten different companies were in the abandoned warehouse.

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Shred on-site for complete protection

Source: Online. Rochesterdandc.com  2 April 98.

A Buffalo man pleaded guilty to selling one million Frontier Corp. prepaid phone cards that were supposed to be destroyed. The crime could cost Frontier up to $6.5 million. Assistant U.S. Attorney Rick Resnick said the cards were issued for Frontier but were taken to the Rochester company, Shred-it, to be destroyed.

Frontier left the cards with Shred-it employees, assuming they would be destroyed. Instead, an employee stole the cards and sold them. The cards were being used all over the country from cities including New York City and Chicago.

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Insurance

Employee accused of Identity Theft

Source: Online. http://www.bayarea.com/. 6 March 2002

Jacksonville , FL – A former employee of Prudential Insurance Company stole a database containing 60,000 personal records and sold some of the private information over the internet, federal authorities say.

The employee was working in the tax department at Prudential in New York in 2000 at the time. A detective noticed a message the employee posted on an electronic bulletin board, announcing he had thousands of names and Social Security numbers for sale, according to a criminal complaint.

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Education

It’s no secret

Source: World Wastes

Minden Elementary School in Rock Lick, West Virginia , closed and was sold to a local company six years ago. While cleaning out the vestiges of the building’s former use, company employees found old school records and simply dumped them without a second thought.

The discarded records documented illnesses, abuse, malnutrition, family financial information and student IQ’s, on residents of the communities of Rock Lick and Menden whose combined population is approximately 1,000.

Residents flocked to the trash container after word got out that the records had been found. A lawyer for one of the victims stated, “It is one thing to have people know you dropped out of school: another when people know your IQ is 80. Some people have been intimidated, others harassed. Most of the victims are more embarrassed than anything else.”

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Postal Service

Two men arrested for suspected Identity Theft crimes

Source: Online. http://www.nbc4.tv/news/ 5 November 04

Los Angeles, CA Lancaster sheriff's officials have arrested two residents for suspected identity-theft crimes. Jack Sirman, 34, and Tami Wear-Friedman, 38 were taken into custody Wednesday, November 3, 2004, in a traffic stop that led to the discovery of false identification documents and counterfeit checks. The discovery led to a search of their residence where officials found a color printer, specialized computer software and more pieces of identification, along with a postal box key that apparently had been modified to allow access to other mail boxes.

Check-washing alert

Source: Blue Duck, as written in Bottom Line

Thieves work neighborhoods looking for mailboxes with red flags up, which shows there is outgoing mail. The thieves steal envelopes that look like they hold bill payments. They use a chemical to remove pen ink from the payee’s name and dollar portions of the check – rewrite the check to themselves or an accomplice for much more money – and cash it.

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Postal crime prevention

Source: Printed by permission of the United States Postal Inspection Service

The United States Postal Inspection Service, Charlotte, NC, has issued the following warning to postal customers:

US Postal Inspectors advise post office box holders to be cautious about discarding unwanted mail in trash cans located in post office lobbies or other public receptacles.

Reports have been received which indicate that discarded mail is being removed from these trash cans and financial information is being obtained from the mail. Customers should be aware that discarded mail usually bears the customer’s name and address and may contain credit card or mail order account numbers. Using this information, criminals are often able to order merchandise in the customer’s name using the customer’s charge account while having the merchandise shipped to a different address. The customer may not become aware of the activity until receiving a bill four to six weeks later.

The mail may also contain pre-approved credit card information by which criminals may fraudulently obtain a credit card in the customer’s name. If a change of address is filed with the application, the customer may not become aware of this activity until reviewing his/her credit report.

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Local Government

Spying via trash

Source: The Morning Journal

LORAINE, Ohio — The city auditor was surprised that someone had resorted to spying on him through his office trash.

He figured out that someone had gone through the trash when people outside the office started asking about the financial situation of the city. Someone had gone through his office trash between the time city maintenance workers picked up the trash at night, dumped it in a Dumpster, and then took it to a landfill.

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Miscellaneous

Reconstructed documents spur lawsuit

Source: Online NAID Direct Online Newsletter www.naidonline.org

 

A recently filed law suit alleges Air Canada used "private investigators for the unlawful seizure of WestJet's confidential financial information from Westjet vice president of strategic planning Mark Hill's recycling material at his home in Oak Bay, B.C."

 

The documents had been completely shredded by Hill before he discarded them, however, Air Canada contracted with ChurchStreet Technology, Inc. using their proprietary document reconstruction software to reassemble the discarded shreds.

 

Air Canada responded Wednesday by saying it would fight WestJet's claim. "This is a diversionary tactic by WestJet to draw attention away from evidence filed in court by Air Canada on June 28 including the cross examination of one of WestJet's senior vice presidents, that WestJet surreptitiously and continuously for a ten month period, logged into an Air Canada confidential website using automated technology," Air Canada said in a release.

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Beanie Baby addiction

Source: Associated Press

SALINAS , Calif. — A woman who used stolen credit card numbers to feed her habit was given six months in jail and five years probation with the condition she doesn’t touch her drug of choice: Beanie Babies.

The twenty-five year old woman was sentenced after pleading guilty to four counts of commercial burglary.

She said her obsession with the bean-bag toys began when she worked as a cashier at McDonald’s and had to stuff Beanie Babies into Happy Meals. She was soon ordering for herself by telephone, using her own credit cards and, eventually, stolen cards.

It was like a drug,” she told authorities. “Once I started, I couldn’t stop. It was like being addicted.” Her ex-husband told police she threatened to run off with their young child if he did not bring her discarded credit card slips from his job at a hotel. She used the information to buy $8,000 worth of rare Beanie Babies at area stores.

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Man admits to rigging cell phones

Source: The Press & Sun – Bulletin

A Rochester man fleeced two cellular telephone companies by selling phones equipped with customer billing codes he had pilfered from the trash outside their offices. He told U.S. Secret Service investigators that he downloaded programs from the Internet that enabled him to change the billing codes.

The man managed to rig 50 cellular phones with other customer’s billing codes, costing the cellular phone companies fraud losses of $20,000.

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Florida man charged with credit card fraud

Source: Citrus County Chronicle

A 68-year-old Cape Coral man shopping at a local mall was using a credit card that billed his purchases to someone else’s account.

The man was arrested and charged with the fraudulent use of a credit card and dealing in stolen property. The credit card he used to purchase items had its magnetic strip altered so the credit card number a store’s automated machine read, sent the charges to someone else’s account.

The man was on a fixed income and bought items to resale at reduced prices, to raise money to live. Some of the cards he had used were found in store trash cans.

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